SHIPPING POLICY

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SHIPPING POLICY *

SHIPPING POLICY

Effective Date: 2/25/2025

Thank you for choosing Girl Run Farm for your live plant needs! We take great care in packaging and shipping our plants to ensure they arrive healthy and ready to thrive. Please review our shipping policy below.

Processing & Handling Times

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).

  • We ship plants on Mondays and Tuesdays.

Shipping Methods & Carriers

  • We use UPS 3 DAY SELECT.

  • Shipping rates are predetermined by box size and weight.

  • Standard shipping typically takes 3-4 business days, but delivery times may vary based on location and carrier delays.

Cold & Hot Weather Shipping

  • During extreme temperatures, Uni-heat packs and thermal insulation are added to protect your plants. The cost of this material is worked into the shipping price with no additional upfront cost.

  • In severe weather, we may delay shipping to prevent plant damage. We will notify you of any delays. Delayed shipping is instituted when the nighttime temperature is below 25°F.

Packaging & Care

  • Plants are carefully wrapped and packaged with protective materials to reduce movement and prevent damage.

  • Some plants, such as Rhaphidophora, Anthurium, and Hoya, may experience slight stress (yellowing or minor leaf loss) during shipping but should recover quickly.

  • Girl Run Farm ships large plants, so please ensure your shipping address can accommodate a larger box if needed.

Damages & Refunds

  • If your plant arrives damaged, please contact us within 24 hours of delivery with clear photos of the plant and packaging.

  • Due to the perishable nature of live plants, we do not accept returns.

  • We are not responsible for shipping delays, lost packages, or plants left outside for extended periods after delivery.

  • We offer replacements, store credit, or partial refunds for plants that arrive in poor condition due to shipping.

Order Tracking & Delivery

  • A tracking number will be provided once your order ships.

  • Please ensure your shipping address is correct before placing an order. We are not responsible for incorrect addresses or delivery issues caused by incorrect information.

Questions?If you have any questions about our shipping policy, please contact us at sarah@girlrunfarm.com.

Thank you for supporting Girl Run Farm! We appreciate your trust in us to deliver healthy, happy plants.